Customer service to support you
At every stage of your equipment project, our technical team takes particular care to meet your specific requirements. From the feasibility study phase through to the complete ownership of your printer and the evolution of your printing solution, we offer a wide range of services designed to make your digital experience an industrial success.
Assistance
To help you evolve.
The life of a project or a production line can evolve according to the company's strategy or the success achieved. This can be an opportunity to increase the amount of equipment, upgrade the original equipment or dedicate it to new tasks. For all these reasons, our team of technicians is at your service, ready to listen, advise and, if necessary, agree with you the terms of their intervention, with the aim of helping you to make your business a success.
Maintenance
An agreed response time.
If your printer malfunctions, our team will intervene anywhere in the world within the timeframe agreed between us. We offer a maintenance contract that includes an annual preventive maintenance visit and access to special prices for labour per hour and for any replacement parts.
In 95% of cases, breakdowns are resolved by a simple telephone call.